Terms and Conditions

1. Preamble
   

Where the customer wishes to establish a financial services relationship with Hakbah platform and application to benefit and make use of the products and the services listed in this Agreement and its Annexes or subsequently provided by Hakbah, these Terms and Conditions (“Terms“) have been prepared to provide clear guidelines and legally binding terms for the services provided to you by Noon Hakbah, a company incorporated in accordance with the laws of Saudi Arabia and licensed by the Saudi Central Bank to experiment its innovative products under the Regulatory Sandbox, which has the capabilities to open accounts and provide financial technology products and services in accordance with the regulations and instructions issued by the Saudi Central Bank. The company trades by the trademark “Hakbah” (hereinafter referred to as “Hakbah”, “We”, “Application” or “Company”). These terms and conditions shall govern your relationship with the Company, the provided services, and your use of the Hakbah Application, whether on a mobile phone, any electronic device, or the Hakabah website (“Hakbah website”).

These terms shall be submitted for your information and approval before we grant you our consent to complete the access and registration process (hereinafter referred to as ” Registration “) on the company’s platform. Registration is a prerequisite for the use of the “Hakbah” platform. Registration requires you to complete a KYC form (hereinafter referred to as the “Customer Data Form“)

Please read these Terms carefully before you complete registration as the Terms affect your rights and obligations under the Kingdom of Saudi Arabia laws. If you do not accept these Terms and Conditions, please do not use the Hakbah app and/or platform.

Hakbah products are authentically tailored for individual customers and may not be used on behalf of a third party (whether it is a natural person, institutions, profit or non-profit organization).

Registering for the Hakbah Platform Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. Since it is agreed and understood by the customer that the terms and conditions herein shall immediately apply, after Hakbah agrees to open the account and accept you as a customer and start the business relationship with you, and they will be binding on both parties in addition to any other additional terms or conditions agreed by the parties in any reasonable form.

These terms and conditions will apply to the account to be opened for you and the products and services to be provided to you (the customer) by Hakbah. The user acknowledges that he has read the terms and conditions in addition to the terms of the use policy and has agreed to act accordingly and be subject to them and any updates that may occur once registered with Hakbah.

With their full legally considered capacities, the parties have agreed to abide by the provisions of the agreement in accordance with the following terms and conditions:

2. DEFINITIONS

Unless the context otherwise requires herein – the following words and expressions shall have the meanings indicated below:

2.1 Hakbah: Hakbah Company and any of its innovative products, including both the Hakbah Cooperative Savings Platform and the Hakbah Financial Jameya App.

2.2 Customer: The natural person holding the account, who is 18 years of age and under the age of 60 years old, who has registered with Hakbah and used its products and services. It may be referred to as (User), (Beneficiary) or (Member). He is allowed to access the Hakbah system, and to log into his account with the Hakbah, using the customer’s username and password.

2.3 Personal Information: Information related to the identity of its provider, such as name, gender, age, nationality, identification number, e-mail, contact numbers and addresses, address, and other provided information.

2.4 The customer’s bank account: is a customer’s bank account with a local bank operating in the Kingdom of Saudi Arabia, which is requested from the customer in order to deposit all the amounts due to him according to his arrangement in Jameya and its regulating rules.

2.5 Jameya: means a savings group established within (Hakbah) that includes a specific number of customers, for a specific period, and a specific amount of money for each member, and in an arrangement agreed upon between all customers so that the amount is paid by all members on time, and the total shall be received by the beneficiary customer according to his arrangement in Jameya after the complete payment by all members within a maximum of 3 days.

2.6 Approved calendar: is the Gregorian calendar, in which all special dates of transactions are determined, including but not limited to, the date of the beginning of the Jameya, the monthly due dates, and Jameya expiry date.

2.7 Jameya arrangement: means arranging the orders of Jameya members to receive the total amount, and it is effective after approval by the member, provided that Jameya shall begin, which means that all members choose to arrange and approve their turns. It may be referred to as (order).

2.8 Jameya manager: means the Customer who established the Jameya, specified its duration and the amounts of money, and invited other people to join his Jameya. He is responsible for Jameya and the seriousness of the members whom he invited, the Hakbah and Jameya properly on time. On behalf of the rest of the members of the Jameya, he shall follow up with the competent authorities in the event of any financial claims or payable dues as a result of any insolvency or default by one of the members of Jameya that he established.

2.9 “SAMA”: The Saudi Central Bank

2.10 “SIMAH”: The Saudi Credit Bureau

2.11 Fees: means the fees charged by “Hakbah” for the provided services, including but not limited to: monthly fees, inclusive fees, promissory notes fees.

3 Requirements and registration

3.1 Through its innovative products within the Regulatory Sandbox permitted by the Saudi Central Bank, Hakbah shall provide the service of saving Jameyas to customers wishing to establish and manage savings Jameyas, as well as to customers wishing to join them, within the (Hakbah) application available in the App Store, Google Play Store, and any application stores.

3.2 “Hakbah” services are available to Saudis and individuals residing in the Kingdom of Saudi Arabia who possess valid national identity or residency cards. Each identity will only be eligible for one account associated therewith. Hakbah reserves the right in its sole discretion and at any time to change the terms or requirements.

3.3 Registration in “Hakbah” services is subject to the collection of complete KYC information and customer identity verification in accordance with the regulations of the Saudi Central Bank, the AML Law, and its executive regulations.

3.4 “Hakbah” reserves the right, at any time, to take all relevant steps and actions necessary to ensure compliance with and adherence to all relevant and applicable requirements of Know Your Customer “Customer Data Form”.

3.5 The Customer certifies that all provided information is valid, complete and accurate.

3.6 When registering in “Hakbah”, the customer will receive a confirmation message on the successful creation of the account.

3.7 When registering in “Hakbah”, the customer will receive an activation code which must be inserted into the application to activate the account. The customer can change the activation code at any time and must do so immediately for security purposes.

3.8 “Hakbah” reserves the right at any time to reject the application and refuse the acceptance of the customer in the event of any discrepancies or inaccuracies in the information or documents provided by the customer.

3.9 The Customer is solely responsible for the accuracy of the information provided in the “Hakbah” application. If the information provided by the customer is determined to be untrue, false or misleading, the “Hakbah” platform shall have no responsibility and assume no liability for any consequences that may result from providing such incorrect, false or misleading information. If the customer has actual or concluding knowledge regarding the inaccuracy of the information provided about his account, the customer must notify “Hakbah” by contacting us via [email protected] as soon as possible. If “Hakbah” finds that the information provided by the customer is untrue, false or misleading, “Hakbah” reserves the right to terminate and close the customer’s account at any time, with or without notice. Termination by Hakbah will be effective immediately or as specified in the notice issued by Hakbah. Termination of Customer’s Account will include disabling Customer’s access to the Application for either a specified or indefinite period.

4. “Hakbah” Application Terms

4.1 The Customer’s “Hakbah” account shall remain active for one full year from the last transaction, registration date or account activation date, and any remaining amounts in the Application will be declared dormant until activated again and recovered by the Customer.

4.2 By applying to “Hakbah”, customers give their full consent and authorization to “Hakbah” to request customer data from any financial agency, institution, or any consumer reporting agency to view financial records or other financial information, in order to conduct an investigation or to determine Customers’ eligibility.

4.3 Customers hereby grant their full consent and authorization to “Hakbah” to request personal information or data related to the “Know Your Customer” process, including but not limited to, disclosing account information for a specified period, an introduction from the employer (authenticated by the Chamber of Commerce), and others. If the customer failed to response and provide us with the required documents within 5 working days, “Hakbah” reserves the right to exclude the customer from the Jameya. The value of the paid fees shall be converted into Hakbah Credit (Fee Payment Credit) for the customer, which shall remain valid for a period of three months.

4.4 Hakbah is not entitled to disclose any personal information, documents, or details of any activities in the customer’s account unless so requested by the Saudi Central Bank, a government agency specialized in combating fraud, money laundering and terrorist financing, a judicial authority, or a court order.

4.5 The Customer shall comply with any relevant instructions issued by “Hakbah” from time to time.

4.6 If the User suspects that there may be an unauthorized use of the login data or any hack of information or data relating to your account, you must notify Hakbah immediately at [email protected]

4.7 All users can access the Application through the available methods and log into after agreeing to the Terms and Conditions, the Use Policy and all that they are required to agree to.

4.8 The user is obligated to use Hakbah’s product(s) through its approved website including smart phone applications, and Hakbah does not bear any responsibility for the user’s violation thereof, and the user must always update the application e- version and the operating system that he uses through the approved application stores.

4.9 Hakbah has the right to charge the customer a specified fee as it declares in its electronic channels or in its branches or both, in return for the services that it provides through the Hakbah application and the Hakbah platform.

4.10 Hakbah shall make reasonable efforts to carry out the Customer’s instructions, and neither Hakbah nor any of its officials shall bear any consequences, claims, compensation, loss, or damage arising from the implementation of these instructions, except in the event of infringement or negligence.

4.11 The Customer is always responsible for notifying Hakbah of his email address or any change in the address or information and data provided by the Customer or of late receipt of the amounts owed to him, and the Customer expressly waives any claim against Hakbah that may arise from Hakbah’s inability to contact the Customer due to the customer’s default to provide Hakbah with the valid e-mail address or any modification thereof. The sending of the Jameya’s statement to the Customer will be stopped accordingly and he shall be notified thereof by any of the means available to Hakbah. In the event that the Customer does not wish to receive any electronic communications, including data and notices in relation to his account with Hakbah, then the Customer agrees to discharge Hakbah from liability and hold it harmless from damage, loss and all claims with respect to all rights or claims of the Customer against Hakbah arising directly or indirectly from the failure to provide the Customer with statements, notices or other information relating to the account, including but not limited, any claims arising from the Customer’s failure to respond to any errors, request their correction or correct alleged errors in any such disclosures, notices or other information.

4.12 The Customer is obligated to inform Hakbah immediately in the event of any objection or suspicion regarding the operations on his account.

4.13 Hakbah has the right at any time to change or modify the terms and conditions of the account, including the fees specified for the services, and such change or modification shall be effective from the date of announcing it through the Hakbah channels available to Jameyas after this date only, and the customer, in the event of his disagreement with the amendment, may request the closure of his account according to the followed procedures, and to pay his current debt in favor of Hakbah or the members of the Jameyas in which he participates – if any -.

4.14 Hakbah has the right to place the customer’s account under legal observation, suspension, freezing or suspension when a request is received from the competent regulatory authorities.

4.15 The customer undertakes to maintain the confidentiality of all his data in Hakbah, including login data, password numbers, user ID for electronic services and others, and the customer bears any responsibilities, consequences or losses that arise as a result of his disclosure or failure to maintain such data and information.

4.16 The Customer acknowledges that he is responsible for the funds paid into or transferred to his account with Hakbah, and that he must inform the official authorities of any deposit or transfer that is suspicious or that he is not entitled to as soon as he becomes aware thereof; Whether the deposited funds were made with or without his knowledge, and whether he personally disposed of them later or not, and he also acknowledged that these funds resulted from legitimate activities.

4.17 The customer represents and warrants that he is not legally prohibited from dealing and opening an account with Hakbah, and that all his data and documents with Hakbah are true and documented, and that he has understood the terms, conditions, and provisions of this Agreement.

4.18 The customer acknowledges that he is the real beneficiary of this account and all its associated services and products and not for any other party.

4.19 The Customer undertakes that he will abide by the purpose specified in this Agreement, and that he will not use the Account and related products and services provided to him by Hakbah for illegal purposes or operations.

4.20 The Customer shall indemnify Hakbah from any losses, claims, damages, liabilities or legal or judicial expenses arising or incurred by Hakbah as a result of the Customer’s breach of any of the terms and conditions of the Agreement.

5. Customer Obligations

5.1 The customer is obligated to join a Jameya that commensurate with his monthly income, with a monthly savings amount not exceeding 5,000 Saudi Riyals across all platforms. The commitment shall not exceed 40% of the income after deducting obligations. If the requirements are not met, “Hakbah” reserves the right to exclude the customer from the Jameya, and the value of the paid fees shall be converted into Hakbah Credit (Fee Payment Credit) for the customer, which shall remain valid for a period of three months or deduct an amount of 500 riyals from the fees paid and refund the remaining sum to the customer.

5.2 The customer is obligated to pay the amount of the Jameya on the due date specified on the app and “Hakbah” has the right to grant the customer a payment deadline for a period that does not exceed (two) consecutive days or (6 separate days in one Jameya) according to its sole discretion and the customer’s record with it when the customer’s request before the due date.

5.3 In case of an emergency, the customer may request the “Emhal” service for a fee starting from SAR 92, with the option to extend the payment due date for a period chosen by the customer (7 days, 14 days, or 21 days). A promissory note equivalent to the monthly payment amount, plus SAR 500, shall be issued. The promissory note must be approved within 24 hours of issuance. If the approval is not obtained within the specified time, the service have to be requested again.

5.4 Customers utilizing the “Emhal” service will not be eligible for the cashback, as the cashback is only granted for timely payments made according to the specified due date.

6. Closing or Blocking the Customer’s Account:

6.1 Hakbah reserves the right to suspend or discontinue the Hakbah services either in whole or in part, or to block, limit or terminate the account or to suspend the use of any activation code at its discretion, at any time and without any liability to the Customer in the following cases:

1. 1. If “Hakbah” has reason to believe that the Customer’s account used to obtain the services of the “Hakbah” platform is being used other than what was disclosed or used in illegal activities.
   2. In the event that any regulatory, governmental, specialized or other similar authority initiates an investigation or takes regulatory, administrative or enforcement action against the customer or any other act that “Hakbah” believes may harm the corporate image of “Hakbah”.
   3. In the event that the customer does not comply with the terms, regulations or instructions related to the use of the services of the “Hakbah” platform, including the terms of use.
   4. If no Jameya has been established or joined within a full year from the beginning of the account opening.
   5. Upon receiving a request from the Customer to close the account. For the customer when he wishes to close his account, do so through the application or submit this to the customer care department, provided that the account is not associated with any financial obligations in favor of the members of the Jameyas in which the customer has subscribed or for the benefit of Hakbah and its services.
   6. Due to technical malfunctions, modification, upgrade, change, transfer, repair or maintenance due to any emergency or any technical reasons.
   7. For any suspected violation of the rules, regulations, orders, instructions and notices issued by the Saudi Central Bank from time to time or for any violation of the terms and conditions mentioned in this document.
   8. If “Hakbah” has reason to believe that termination/suspension is necessary in its sole discretion.
   9. Repeated failed access attempts
   10. Attempts to hack the application using customer data.
   11. Hakbah reserves the right to block or suspend the account for a specified period or permanently in cases of withdrawal from Jameya or cancellation (see FAQs)
   12. Infringement of the word on the company or its employees (In Jameya or not)

6.2 Also, “Hakbah” shall not be liable to the Customer against any direct or indirect loss, defect or damage resulting from any conduct or omission of the Customer in relation to the status of his account in the event of closing, suspension, or block.

6.3 The Customer’s account is his privilege during his lifetime. In the event of the Customer’s death, the remaining balance will be the privilege of his legal heirs. This will become legally effective after his legal heirs submit a valid death certificate to the Customer Service Centre.

6.4 In the event of any defect in the operation of the Service that falls under the responsibility of “Hakbah” for any reason, “Hakbah” will be obligated to mitigate the effect of the damage to the Application, if any.

7. Account Block / Suspension or Freezing Cases after Joining the Financial Jameya

Hakbah has the right to block, freeze a customer’s account or restrict his access or create new Jameyas in cases including:

１. Withdrawing from the Jameya

２. Deleting Jameya after the creation

３. Default in payment on the due date

４. Refrain from providing proof of the correctness of the information entered by the customer, or that Hakbah team may request for verification and review.

５. Refrain from providing proof of the correctness of the information entered by the customer, or that Hakbah team may request for verification and review.
6. Infringement of the word on the company or its employees

 

8. Fees

8.1 The Customer shall pay the Service Fee set forth in the “Hakbah” platform in the form and manner indicated for such payment. Hakbah shall have the right, at its discretion, to change, modify, increase, change or reduce the Service Fee from time to time with due notice to the Customer. Hakbah is committed to announcing changes to the available services in many ways such as, but not limited to, through applications, websites, newspapers, text messages, marketing flyers and social media.

8.2 The “Hakbah” account will enable the Customer to participate in the following activities:

• • Monthly Financial Jameyas

8.3 After completing each major activity of the “Hakbah”, the Customer will receive an SMS or in-app notification with a description of the financial transaction. All registered “Hakbah” are subject to a rebuttable presumption of accuracy.

8.4 All fees for services provided at Hakbah are non-refundable, except in the event that the General Jameya is not completed and requires a fee refund request.

8.5 To review fee details periodically, please see the Fees section of the FAQ.

8.6 The savings rewards (cashback) in the Jameya to which the offer applies are transferred with the amount of the Jameya, provided that the customer is committed to paying on the due date specified in the Jameya within the app and did not use Emhal service during the specified Jameya.

9. Jameyas and Sanads

9.1 The guidelines issued by the Saudi Central Bank stipulate that each client is allowed to join up to two Jamyahs, provided that the total monthly payments for these Jamyahs do not exceed 5,000 SAR. Additionally, the combined monthly payments for the Jamyahs must be proportional to the client’s income.

9.2 The minimum monthly amount of Jameya is 300 SAR, and the maximum is 5,000 SAR.

9.3 The issuance of Sanad (executed Promissory Note) must be approved when joining Jameya, provided that it is issued and approved upon the date of your payout. If the member refused to accept Sanad, he will be directly excluded and banned from Hakbah, and he will bear the fees and any operational losses or damage caused as a result.

9.4 The Client issues an electronic Promissory Note (Sanad) for Hakbah. The Sanad includes the receipt amount and an additional amount as administrative fees equivalent to (1,000 Riyals) or the amount of two monthly payments together, whichever is greater.
If the Client delays the payment due of Jameya on the due date, Hakbah has the right to enforce Sanad, deducting amounts already paid within the application. By virtue of this Sanad, the Client waives any complaints, reservations, objections, or notices of payment refusal. The Sanad becomes due upon viewing or Jameya start date.

9.5 Hakbah claims Sanad amount after the customer is late in payment for more than (three consecutive days) or (11 separate days in one Jameya).

9.6 Sanad is automatically canceled when the Jameya is completed and the member paid all monthly payments within five working days.

9.7 Sanad is automatically canceled after the Jameya is canceled for lack of members, or by Hakbah management within five working days.

10. Withdrawal, Exclusion, and Refund Policy
    The Withdrawal and exclusion policy is an integral part of the Terms and Conditions, and your agreement to the Terms and Conditions includes the agreement to the Withdrawal, Exclusion, and Refund Policy. The customer is bound by all its terms, and Noon Hakbah reserves the right to make any amendments or changes at any time in accordance with the principles and rules of protecting financial institution customers, provided that the customer is notified through the approved channels of any changes to the Terms and Conditions at least 30 days before the change takes effect.About This Policy
    
    1. This policy governs cases of withdrawal, exclusion, and default related to the fee amount or payments of the Jameya made by the customer to Hakbah.
    2. A refund is processed through a bank transfer to the beneficiary’s own account registered in Hakbah application, or through a reversal transaction on the same bank card used for the initial payment.

    Withdrawal from the Jameya

    If the customer wishes to withdraw from the Jameya, this can be done directly through the application.

    First: Withdrawal cases before the Jameya start date

    1. If the withdrawal occurs within 24 hours of joining the Jameya:
    2. The customer’s account will be blocked, and a request must be submitted to unblock it.
    3. The fee amount is refunded, deducted by 99 SAR, to the customer’s account within a period not exceeding 14 days.
    4. If withdrawal occurs after 24 hours and within 48 hours of joining the Jameya:
    5. The customer’s account will be blocked, and a request must be submitted to unblock it.
    6. 50% of the fees will be refunded to the customer’s account within a period not exceeding 14 days.
    7. If the withdrawal occurs after 48 hours of joining the Jameya:
    8. The customer’s account will be blocked, and a request must be submitted to unblock it.
    9. The paid fees are non-refundable.

    Second: Withdrawal cases after the Jameya start date

    1. If the customer has not received the Jameya amount, and there are no monthly financial payments:
    2. The customer’s account will be blocked.
    3. The paid fees are non-refundable.
    4. If the customer has not received the Jameya amount and has made one or more monthly payments:
    5. The customer’s account will be blocked.
    6. The fees are non-refundable.
    7. The amounts paid by the customer are refunded after deducting a withdrawal fee (1,000 Riyals or the amount of two monthly payments, whichever is higher).
    8. If the customer has received the Jameya amount:
    9. The customer cannot withdraw from the Jameya until the remaining amounts in the Jameya are fully paid.

    Exclusion from the Jameya:

    Hakbah may, according to the terms and conditions policy, exclude the customer from the Jameya at its discretion in cases including, but not limited to:

    1. Incompatibility of the income level with the monthly amount and the receipt seat as specified in section 05 of the Customer Obligations in the Terms and Conditions policy.
    2. If the client fails to issue a promissory note (Sanad) to Noon Hakbah within 24 hours prior to the scheduled receipt of the Jameya amount.
    3. Defaulting on payment after the due date. 

    Refunds

    Refund amounts, whether fees or Jameya payments to the client, shall be settled following the completion of financial clearance with the client within a period not exceeding 14 days.

    Payment Default and Legal Claims

    If the client failed to make the monthly Jameya payment by the specified due date, Noon Hakbah reserves the right to permanently block the client’s account, exclude them from the Jameya, execute the Sanad through judicial authorities, and undertake all legal measures to protect the company’s and its clients’ rights.

     Disputes

    This policy is subject to the relevant regulations and laws applicable in the Kingdom of Saudi Arabia. In case of any dispute regarding the withdrawal, exclusion, and refund policy, the customer may file a complaint with the competent authority (Saudi Central Bank) or the specialized courts and committees in Riyadh for consideration and resolution.

11. NaSmiles Membership

11.1 As a Nasmiles member, you are eligible for a Special discount of 10% on all Jameya fees and an exclusive offer Cashback %5 on second Jameya fees (valid until 31 October 2023).

11.2 The discount applies to Jameyas that were subscribed after the date of the agreement on 31 October 2022.

How to get the discount: 

1. 1. Discount to be applied on fees for new Jameya (private or public in the Marketplace).
   2. After subscribing to Jameya, you are required to provide your Nasmiles ID at Hakbah Care via [email protected]
   3. The claim must be made by the customer within 21 days from the date of participation in the association, or before receiving the association amount (whichever is first).
   4. Two offers cannot be combined (Cashback Offer on the seat and a Flynas discount, for example).

12. Data Protection and Confidentiality

11.1 The privacy of communications is subject to the conditions issued by the Saudi Central Bank, its decisions and circulars. The Customer agrees that in order to facilitate the provision of the Services of the “Hakbah” platform, “Hakbah” may be required by law or otherwise to disclose any information or details about the Customer to any government entity.

11.2 User graphics, logos, design, compilation, information, computer code (including source code and object code), products, software, services, and all other elements of the “Hakbah” platform services provided by “Hakbah” (the “Materials”) are protected by copyright, design, patent and trademark laws Trade, international agreements and other applicable intellectual property rights.

13. Disclaimer and Indemnity

12.1 The Application, the materials on the Application, or any product or service obtained through the Application are provided “as is” and without warranties of any kind, either express or implied to the fullest extent permitted by applicable law.

12.2 “Hakbah” does not warrant that your use of the Application will be uninterrupted, error-free, or secure, that defects will be corrected, or that the Application is free of viruses or other harmful components.

12.3 The Customer acknowledges that it is responsible for obtaining and maintaining all mobile devices and other devices necessary to access and use the Application and all fees associated with it.

12.4 The Customer assumes all responsibility and risk for its use of and reliance on the Application. No opinion, advice or statement has been provided by “Hakbah” whether or not it is provided via the Application and no warranty will be created. The Customer’s use of the Application, the Services and all materials provided through the Application will be entirely at his or her own risk.

12.5 “Hakbah” makes no express or implied warranty, guarantee or undertaking of any kind with respect to the “Hakbah” platform services, which are not expressly stated herein.

12.6 Hakbah shall not be liable for any acts or omissions of any third-party including services not expressly authorized by the Hakbah platform.

12.7 “Hakbah” shall have no liability to any person for any delay, loss of business, revenue, anticipated savings, damages, fees, costs, or expenses of any kind arising on the “Hakbah” platform services due to unavailability/use of the “Hakbah” platform services or otherwise.

12.8 The Customer agrees to indemnify “Hakbah” including but not limited to legal fees and expenses arising out of or related to the use or misuse of the “Hakbah” platform services, and for any violation of these terms and conditions, or any breach of the warranties and covenants.

14. Changes to Terms and Conditions

14.1 Hakbah has the right to make any changes to these Terms at any time. Hakbah shall provide customers with an updated copy of the Terms, and such changes will be published and announced via SMS, Hakbah website, Hakbah platform application or any other appropriate media outlet that will be sufficient for the customer to be officially notified.

14.2 The Customer’s continued use of the services of the “Hakbah” platform after the announcement of changes to the Terms shall be deemed acceptance of such changes.

15. General provisions

15.1 The provision of other Hakbah Services and any subsequent agreements between Hakbah and the Customer regarding services and products associated with the Account are subject to the terms and conditions of this Agreement and are an integral part of and supplement to this Agreement, unless otherwise specified in the agreements specific to each product or service.

15.2 This Agreement is not limited and shall be valid and effective until either party (Hakbah or the Customer) terminates it, or Hakbah closes the account in the cases described in Clause (05) of this Agreement.

15.3 The Customer shall immediately notify Hakbah of any complaints or objections relating to the Account or any other services provided by Hakbah, and such complaints and objections shall be made through the channels specified by Hakbah.

15.4 If any of the provisions of this Agreement are found to be in violation of the applicable law or become so under the law or a court ruling, such invalidity shall be imposed on that provision or condition and this shall not affect the validity of the remaining terms and conditions.

15.5 Every dispute arising between the two parties that cannot be resolved amicably will be decided by the competent judicial authority in the Kingdom of Saudi Arabia.

15.6 The Agreement has been concluded in both Arabic and English languages, and the Arabic text shall be the text approved for the implementation and interpretation of the Agreement.

15.7 The Customer acknowledges that he has read and agrees to the terms and conditions of this Agreement and is bound to act on what is stated therein, and that those terms and conditions will apply to all his dealings with Hakbah including the account, savings societies and all other Hakbah services, documents, forms, supplements and requests agreed by the Customer in connection with the account or Thrift Jameya. I also acknowledge the correctness of all the data that was mentioned in this agreement and the validity and integrity of the data approved in Hakbah

16. Applicable Law

This agreement shall be governed, interpreted and executed in accordance with the rules, regulations and instructions issued by the competent authorities in the Kingdom of Saudi Arabia

17. Customer Approval

I hereby declare that I have read the foregoing and clearly understand the content and by agreeing to the foregoing, I acknowledge and agree that:

1. 1. I authorize Hakbah to access my personal information via another verification platform.
   2. I authorize “Hakbah” to access my financial records for credit scoring purposes through SIMAH Credit Bureau.
   3. I authorize Hakbah to access my financial records regarding my social security or pension history.
   4. I acknowledge that it is my responsibility to review my account details and related notices upon receipt of the relevant notice.
   5. I agree to pay to “Hakbah” any outstanding credits, fees or taxes incurred on my account.
   6. I agree to be liable for any damages, costs or account termination resulting from my failure to acknowledge my account details and related notices
   7. I agree to notify “Hakbah” in writing or by telephone of any changes to my account information or other information you have provided in connection with these Terms.
   8. I hereby agree to provide Hakbah with any information or data it requires from me to establish my account with the company, to review it and/or to administer it, and I authorize the company to obtain the necessary or needed information, pertaining to me, my said account or any other account that is The company, from the Saudi Credit Bureau, has a feature. I also agree that the company disclose information about me and my aforementioned account or any other account that the authorized representative of the Saudi Credit Bureau has, through the concluded membership agreement and the approved business rules for the exchange of information and / or any other party approved by the Saudi Central Bank.Customers give their full consent and authorization to “Hakbah” to request personal information or data related to the “know your customer” process, including, but not limited to, a statement of the bank account for a specific period, job salary certificate (certified by the Chamber of Commerce), and others. If the customer failed to response and provide us with the required documents within 3 working days, Hakbah has the right to exclude the customer from the joined Jameya and the fees will be non-refundable.