Hakbah App is a Cooperative Saving application for creating, managing, and joining financial Jameyas (associations).
Yes, Hakbah is a permitted application that works within the regulatory Sandbox environment of the Saudi Central Bank, and the application is owned by Noon Hakbah.
The terms of using Hakbah are subject to the laws of the Kingdom of Saudi Arabia, and the rules and regulations governing financial transactions between individuals in a way that guarantees their rights, and is in line with the applicable regulations for combating money laundering and Financing Terrorism, and the principle of "know your customer". Therefore, each user must have a valid bank account in one of the operating banks in Saudi Arabia. It is not allowed to use hakbah account on behalf of another person or use a bank account or card of someone else, should have a regular source of income that covers the monthly amount of Jameya, and over 18 years old and under the age of 60 years old.
You can contact us through the contact form, or through our phone 920033949 or through the email Care@Hakbah.com we will be replying in a maximum of 5 days. Knowing that our workdays are from Sunday to Thursday from 9:30 am to 5:30 pm except for holidays. Please, make sure to put your (full name, phone number, and email) that is used in the app to serve you better.
Based in Riyadh.
Yes, Hakbah application abides by the guidelines for the security of Internet banking services issued by the Saudi Central Bank, and it saves and processes data in computer servers in the Kingdom of Saudi Arabia, and applies the highest standards of protection and compliance, such as the ISO27001 certificate.
The current guarantees are based on the regularity declarations, the commitment to pay, and the verification of the identity of each member through electronic approval in connection with the databases of government systems. Also, issuing electronic Sanad for each member.
The account of all members of Jameya is authenticated by verifying the national identity or residence of all users through Yaqin service from Alam Company (linked to the National Information Center - Absher), and entering the public assemblies requires approval of the terms and conditions and a commitment to pay, and on executing bonds for an order (enforced service). from the Ministry of Justice.
Hakbah makes effort to verify the eligibility and commitment of each member but does not guarantee that members will not default.
Any citizen or resident of the Kingdom of Saudi Arabia, over the age of 18 and under the age of 60, has an active bank account in one of the banks operating in the Kingdom, and owns a debit card (Mada).
Sorry, Jameya is linked with other members, statutory declaration, and Electronic Sanad that should have the proper legal age.
Hakbah requests Know Your Customer (KYC) information and verify the identity of the client by the regulations of the Saudi Central Bank, the Anti-Money Laundering Law, and its Implementing Regulations, and any failure or inaccurate disclosure leads to an explicit violation that calls for account ban or restriction of access to Hakbah services, in addition to any legal obligations. Hakbah reserves the right, at any time, to take all relevant steps and actions necessary to ensure compliance and adherence to all relevant and applicable Know Your Customer (KYC) requirements.
If Hakbah discovers that the information provided by the customer is incorrect, false or misleading, Hakbah reserves the right to terminate the customer’s account at any time and close it, with or without notice. Termination by Hakbah will be effective immediately or as specified in the notice issued by Hakbah. Termination of Customer's Account will include disabling Customer's access to the Application, whether for a specified or indefinite period.
Hakbah reserves the right to request any data or proof of income (for example, salary certificate by the Chamber of Commerce), bank account statement for a specified period, etc., and if there is no response, Hakbah reserves the right to exclude the member from the Jameya and permanently or temporarily ban his account from the platform.
You can pay with (Apple Pay) or any (Mada) card issued by any bank in the Kingdom of Saudi Arabia through the application.
Yes, we do not save the card details to give you the flexibility to choose the payment card you want each month.
The amount of Jameya is deposited directly into your bank account after the payments of all members is completed, within a maximum of 3 days. To transfer the amount to your account, you must accept Sanad.
Yes, there are payment notices, as well as your account statement for each Jameya.
You must pay on Jameya due date. Any exceeding of the due date will result on starting the necessary procedures (for example: excluding the member and claiming the Sanad). Hakbah also provides the possibility of pre-payment of the next cycle to facilitate the members and ensure their payment before the due date.
If the payments from the members are completed and the financial settlements by the bank are completed, the amount will be deposited within a maximum of 3 days.
You can pay with (Apple Pay) or any (Mada) card issued by any bank in the Kingdom of Saudi Arabia through the app. You can also pay at any time after the start date of Jameya. We do not withdraw the amount from your bank account.
To make it easier for members, the payment for the next month will be opened as soon as the previous payment is completed. You can pay from today to the due date of Jameya (next month) whenever you want.
It is not allowed at all and requires an account ban. Each client must be the real beneficiary of Hakbah account without authorization or on behalf of a third party.
We apologize, you can only pay with any Mada card, and the transfer to bank accounts with one of the banks operating in Saudi Arabia only.
Hakbah claims and collects the amount from the customer and then pays to the beneficiary, has the right to assess the situation, either to dissolve the Jameya and return the amounts and fees paid by customers to their accounts or to complete the Jameya as it is.
No, registration in Hakbah is completely free.
Yes, the service fees starts from 199 riyals as a one-time inclusive fee for joining the Jameya. Includes all services such as Sanad, verification, tax, payments, administrative fees, and others.
Yes, every member in the Jameya should pay fees before joining.
There is no refund in case of canceling or leaving Jameya by a member. Fees will be refunded if Public Jameya was deleted automatically from the system when the due date has come, and the members were uncompleted. Sanads will be closed too automatically.
If you are eligible for a refund, it will be deposited into your bank account within 14 working days.
Participation in Jameya requires the acceptance of Sanad. It can be delayed until the month of your receipt, but no amount will be transferred to your account until you agree to it.
You will be disqualified from Jameya, your account will be banned from entering a new Jameya for up to 6 months for violating the terms and conditions, and fees paid are non-refundable.
The Customer shall pay the Service Fee that is stipulated in “Hakbah” platform in the form and manner described for such payment. Hakbah has the right, at its discretion, to change, modify, increase, or reduce the service fees from time to time with duly notifying the customer. Hakbah is committed to announcing changes to the services available in many ways such as, but not limited to, through applications, websites, newspapers, text messages, marketing brochures and social media.
Fees are non-refundable in case of withdrawal, cancellation, or default.
Yes, public Jameyas are now available in the in-app Marketplace. You can browse the available Jameyas and choose one of them to join or create a new Jameya and request its conversion to be a public Jameya.
Public Jameyas are completely managed by Hakbah.
Currently, the lowest is 300 riyals and the highest is 5,000 Saudi riyals per month, and we periodically review the maximum amounts within our work in the legislative experimental environment of the Saudi Central Bank.
Currently, the shortest period is 4 months, and the maximum period is 12 months for 12 members, where one person is accepted as a beneficiary for each month, and we periodically review the duration of Jameya on an ongoing basis within our work within the legislative experimental environment of the Saudi Central Bank.
We do not guarantee or book orders for Public Jameyas, order selection according to the antecedence.
It is possible to create a Jameya and request to convert it into a public one by activating the “Convert to Public Jameya” button when creating it, provided that 2 members should accept the invitation to convert it.
There is an option to share Jameya’s link in Jameya details.
No, you can only participate in one Jameya.
No, you can only see the first name of the members. All members of Hakabah are certified by Absher (Saudi Central Bank).
You can send more invitations to your contact list or share Jameya link,, and if the required number is not reached, Jameya will be automatically canceled, and the fees will be refunded within 11 working days. You cannot create Public Jameya for 3 months after canceling your previous Jameya for lack of completion. It is only possible to create a private association or join other public Jameya.
Jameya manager is the one who creates Jameya and sends invitations from his contact list. If someone invites you, you will receive an in-app invitation to accept, or from in-app notifications. Private Jameya specifically targets family and friends.
There is a Jameya Manager who creates it, and there are members who are invited by the manager.
Yes, Jameya manager is the person who creates Jameya and invites friends to join.
Every member in the Jameya should pay the service charge before joining.
From your contact list, you invite people you know and trust, whether they are family, friends, or colleagues.
No, you can only participate for one month and one Jameya.
The manager of Jameya can pre-select the orders of the members when he/she invites them. If he/she did not select that, the invited person can simply choose the available order.
Sorry, it can’t be.
Sorry, this is not possible and may result in non-refundable fees and/or suspension of the account for a specified period.
It is a service provided by the Ministry of Justice that obliges all members to issue an electronic order voucher to ensure payment and preserve the rights of all individuals, with a non-refundable administrative fee (99 SAR). For more information (here)
Yes, the issuance of an electronic (executed Promissory Note) must be approved when joining Jameya, provided that it is issued and approved upon the date of your payout. If the member refuses to accept Sanad or delays accepting it after the due date of his monthly payment, he will be directly excluded and blocked from "Hakbah", and he will bear the fees and any operational losses or damage caused as a result.
When is the Sanad issued? How much is it? And when is it due?
Hakbah claims Sanad amount after the customer is late in paying on the due date. Hakbah may give the customer extra days at its discretion before the delay in payment.
Sanad will be automatically canceled after the completion of Jameya when the member pays all monthly amounts within five working days. Sanad is also canceled automatically after Jameya is canceled for lack of members, or by Hakbah management within five working days.
Hakbah shall reserve the right to suspend or discontinue Hakbah Services either completely or partly, or ban, restrict or terminate the account or suspend the use of any activation code at its discretion, at any time and without any liability to the Customer in the following cases:
A customer's account is his privilege during his lifetime. In case of the client's death, the remaining balance will be the privilege to his legal heirs as well as the claims. This will become legally effective after his legal heirs submit a valid death certificate to the Customer Service Centre.
Hakbah has the right to ban, freeze the customer's account, restrict his access, or create a new Jameya in cases such as:
After following up with the client, and if there is a failure, default, or refusal to pay, Hakbah has the right to take what guarantees its rights and the legal and financial rights of the members. The procedures include:
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Noon Hakbah Information Technology is permitted by the Saudi Central Bank to test its innovative services under the Regulatory Sandbox environment. For more information please click here
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