Terms and Conditions

 Important Introduction for the User:

Welcome to Hakbah!

This document (“Terms” or “Agreement”) defines your rights and obligations when using the Hakbah platform and application (“Platform” or “Application”) and related services (“Services”), provided by Noon Hakbah Information Technology Company (“Hakbah”, “We”, “The Company”). These Terms aim to clarify the legal framework of our services, ensure transparency, protect customer rights, and provide clear guidance and legally binding conditions regarding the services provided to you, thereby building trust from the outset.

Please read these Terms very carefully, in addition to reading and understanding the “Privacy Policy” and “Withdrawal and Refund Policy” referenced herein, before registering or using our services. These documents collectively constitute a legally binding contract between you and the Company.

Your use of our services signifies your full and unconditional agreement to all these Terms and their supplementary policies. If you do not agree to any part of them, you must immediately refrain from using the Platform and Services.

First: Preamble

These Terms aim to provide clear guidance and legally binding conditions regarding the services provided to you by Noon Hakbah Information Technology Company, a Saudi company registered under Commercial Registration No. 1010948847, and authorized by the Saudi Central Bank (“SAMA”) to experiment with its innovative products (such as electronic financial Jameyas) in the Regulatory Sandbox.

Hakbah allows eligible individual customers to create and manage virtual savings accounts and participate in electronic monthly financial Jameyas (“Jameyas”) in accordance with the regulations and instructions applicable in the Kingdom of Saudi Arabia.

These Terms, including any appendices or referenced policies (specifically the “Privacy Policy” and “Withdrawal and Refund Policy” available on the Platform), govern your relationship with the Company and your use of the Application, website, and any current or future services provided by Hakbah. These policies are considered an integral part of this Agreement.

Prior registration and agreement to these Terms and their supplementary policies are required to use the Platform. Registration requires fulfilling “Know Your Customer” (KYC) procedures in accordance with regulatory requirements.

Hakbah’s services are designed for personal use by eligible individuals only and may not be used on behalf of any third party (whether another natural person, legal entity, or any other party).

Upon Hakbah’s approval of the registration request and account opening, these Terms and their supplementary policies become immediately effective and binding on both parties.

Second: Introduction and Definitions

2.1 Agreement Overview These Terms and Conditions (“Agreement”), including all appendices and policies, as may be amended from time to time, govern the relationship between Hakbah (“the Company”) and the User (“the Customer”) and establish a legally binding relationship for the use of savings services provided by Hakbah (“the Jameya” or “the Jameyas”).

2.2 Company Information Hakbah is a FinTech platform in the financial services sector, officially registered in the Kingdom of Saudi Arabia under the name “Noon Hakbah Information Technology Company” with Commercial Registration No. 1010948847 dated 30/05/1439, and operates with permission from the Saudi Central Bank to experiment with its innovative products in the Regulatory Sandbox.

2.3 Definitions For the purposes of this Agreement, and unless the context otherwise requires, the following terms shall have the meanings set forth below:

• “Terms” or “Agreement”: These Terms and Conditions with all their clauses, appendices, and supplementary policies (especially the Privacy Policy and Withdrawal and Refund Policy), as may be amended from time to time.
• “Application”: The Hakbah smartphone application available through approved app stores.
• “Governing Law”: Relevant laws, regulations, and instructions of the Kingdom of Saudi Arabia, and the principles of Islamic Sharia where not contradictory.
• “Customer”: The natural person who owns the account, is 18 years of age or older and not exceeding 65 years, and who has registered with Hakbah to use its products and services. May be referred to as (User) or (Beneficiary) or (Client). Is allowed to access the Hakbah system and enter their Hakbah account using the customer’s username and password.
• “Jameya Member”: A person who applies to join the Jameya and is the primary account holder, responsible for all obligations arising from participation in the Jameya.
• “Personal Information”: Information related to the identity of the submitter, including but not limited to name, gender, age, nationality, ID number, email, contact numbers and addresses, address, and other information provided either directly by the customer or with their consent from other parties.
• “Account”: The customer’s account in Hakbah, including all customer’s personal and financial information, as well as “Know Your Customer” data and application and service usage permissions.
• “Customer’s Bank Account”: The customer’s personal bank account in one of the licensed local banks operating in the Kingdom of Saudi Arabia, for depositing all amounts due to them.
• “Jameya”: An electronic savings Jameya where each member pays a predetermined amount for a specific period, in an agreed-upon order, and receives the total amount of the Jameya according to the order.
• “Monthly Amount”: Or “Monthly Payment” is the fixed amount that the customer is committed to paying monthly in the Jameya.
• “Due Date”: The last date for paying the monthly amount in the Jameya.
• “Payment Date”: The agreed-upon recurring monthly date for paying the Jameya.
• “Receipt Date”: The scheduled date for receiving the Jameya amount. The member can request the transfer of the Jameya amount after the specified receipt date.
• “Total Amount”: The full amount of the Jameya.
• “Received Amount”: The amount due to the member, which is the full amount of the Jameya excluding the monthly payment for the recipient.
• “Jameya Duration”: The number of months for the Jameya.
• “Jameya Transfer”: The request by the entitled customer to receive the Jameya amount by transferring the received amount to their registered and verified bank account in the system.
• “Individual Jameya”: A private savings Jameya where the customer pays the full amount of the Jameya in advance and receives the savings amount at the end of the Jameya’s duration.
• “Savings Reward”: Or “Cashback”, which is a financial reward to encourage savings, and varies depending on the savings period and amount saved, increasing with larger amounts and longer durations.
• “Fees”: Amounts charged by Hakbah for providing its core services (such as Jameya management and creation, identity verification, eligibility verification, collection, transfer, litigation, and follow-up) or optional additional services (such as Emhal, urgent transfer, re-joining, etc.). These fees are clearly announced before benefiting from the service. This includes the basic “Service Fees” for joining the Jameya, “Late Payment Fees”, and “Administrative Withdrawal Fees” detailed in the Withdrawal Policy.
• “Promissory Note”: A written instrument drafted in accordance with specific formal conditions stipulated by the Commercial Papers Law, in which its issuer undertakes to pay a certain amount upon sight or on a specific or determinable date to the order of another person called the beneficiary. It is a complete document with its approved pillars according to the Commercial Papers Law electronically, and is executed by the parties of the commercial paper through electronic authentication approved on the “Nafith” platform.
• “Emhal”: An Emhal service from Hakbah, allowing the customer a specified grace period for the monthly payment not exceeding three weeks from the due date, and two monthly payments cannot be combined.
• “Urgent Transfer”: A service for immediately transferring the due Jameya amount at any time before the receipt date, within a maximum of three business days.
• “Early Settlement”: Or “Financial Clearance” is a service for paying all future monthly payments of the Jameya in full before their due dates.
• “Financial Settlement”: Where the customer pays all outstanding financial amounts after default to avoid enforcement procedures.
• “Restricted Account”: Or “Account Restriction,” is an account on which certain functions or permissions have been temporarily imposed. The user can still generally access the account, but may not be able to perform certain specific actions, as access is limited within the application.
• “Blocked Account”: Or “Account Block,” is an account that has been completely prevented from accessing the application. The user cannot log in or use any of the application services associated with this account.
• “Eligibility”: A set of conditions and criteria that an individual must meet to register on the Hakbah application, join a specific Jameya, or use specific features.
• “Unsuitability”: A customer’s financial situation and ability to bear the obligations resulting from joining a specific Jameya are unsuitable.
• “Re-joining the Jameya”: A request submitted by the customer to return to a Jameya after being excluded due to a previous violation of the terms, subject to Hakbah’s approval and specified fees.
• “Hakbah Rewards”: Units and points that users can collect and then exchange for financial or service benefits according to the terms and rules set by the Hakbah application, such as using them to pay fees.
• “Financial Obligation Letter”: An official document issued upon customer request to provide an official and documented statement clarifying the total existing financial obligations (number of Jameyas, monthly payment details, and total Jameya obligation amount) on the customer towards Hakbah on the date of the letter’s issuance.
• “Privacy Policy”: A separate and supplementary document to these Terms, which details how customer personal data is collected, used, protected, and shared, and their related rights, available on the Platform.
• “Withdrawal and Refund Policy”: A separate and supplementary document to these Terms, which details the cases, conditions, procedures, and consequences of withdrawing from a Jameya and refunding amounts, available on the Platform.
• “SAMA”: Saudi Central Bank.
• “SIMAH”: Saudi Credit Bureau.
• “Nafith”: An electronic executive bond services management platform, affiliated with the Ministry of Justice.
• “Najiz”: An electronic judicial services platform from the Ministry of Justice.
• “Absher”: The Ministry of Interior’s electronic platform.
• “Yakeen”: The “Yakeen” electronic service helps verify the data of any person with whom it has an official relationship (such as customers), within the privacy of information allowed to be accessed, and according to updated personal data, by immediate linkage with government system databases, and using the highest levels of globally approved security and protection.

Third: Compliance with Islamic Sharia Principles

3.1 Hakbah’s Commitment to Sharia: Hakbah is committed to ensuring that all its services, products, and transactions are designed and comply with the lenient principles of Islamic Sharia.

3.2 Prohibition of Riba: All fees charged by Hakbah are in return for specific administrative, technical, and technological services provided by the Company to manage and organize Jameyas, facilitate their operations, and ensure members’ rights. They are not interest (riba) on saved or implicitly borrowed amounts.

3.3 Late Payment Fees: In the event of imposing late payment fees (as specified in Clause 5.3), these shall be a fixed lump sum (equivalent to two monthly payments) intended to cover the actual administrative costs incurred for follow-up and collection. Any amounts exceeding these actual costs will be donated to approved charitable organizations and will not be considered revenue for the Company, to avoid any suspicion of riba. Hakbah is committed to full transparency regarding the calculation mechanism of these fees and the donation mechanism for the excess portion, providing evidence thereof upon request to enhance customer trust.

3.4 Transparency and Avoidance of Gharar: Hakbah is committed to clearly disclosing all Jameya terms, fees, obligations, and potential penalties to members before joining, to ensure transparency and avoid excessive uncertainty (gharar) or ignorance in transactions.

3.5 Cooperation and Solidarity: The concept of Jameyas is based on the principle of cooperation and solidarity among members to achieve a common savings goal.

Fourth: Eligibility, Registration, and Jameya Joining Requirements

4.1 Basic Eligibility Requirements for Registration:

• The applicant must be a natural person aged between 18 and 65 years.
• Must hold a valid Saudi national identity card or a valid resident identity (Iqama) in the Kingdom of Saudi Arabia.
• Must have an active account on the “Absher” platform.
• Must have a personal bank account with one of the licensed banks operating in the Kingdom.
• Must have a verifiable source of income (proof will be requested).
• Must not be legally prohibited from financial transactions in the Kingdom.
• Agreement to these Terms, Privacy Policy, “Withdrawal and Refund Policy,” and any other required documents.

4.2 Registration and Identity Verification Process:

• The user must accurately and completely fill in all required data in the registration form.
• Correct and up-to-date personal and financial information must be provided.
• By this consent, the Customer authorizes Hakbah to verify the accuracy of their data, identity, income, credit history, and financial obligations by linking with competent and approved authorities (such as Absher, Yakeen, SIMAH, banks, etc.). It also authorizes Hakbah to share necessary information with these authorities and with third parties essential for service provision or regulatory compliance (such as the Nafith platform for issuing promissory notes). All of this is done in accordance with the “Privacy Policy,” and Hakbah is committed to protecting this data according to the highest cybersecurity standards and personal data protection regulations applicable in the Kingdom of Saudi Arabia.
• Hakbah reserves the right to request additional documents or perform additional verification procedures at any time.
• Hakbah reserves the right to reject a registration application or accept a customer without stating reasons, especially in case of incomplete data, suspicion of its accuracy, or failure to meet eligibility or financial solvency criteria.

4.3 Responsibility for Information Accuracy:

• The Customer acknowledges that all information, data, and documents provided to Hakbah are correct, complete, accurate, and up-to-date, and bears full responsibility for any consequences resulting from providing incorrect or misleading information.
• The Customer must immediately notify Hakbah through approved communication channels of any change in their registered information (such as change of address, mobile number, email, bank account, source of income).
• In case Hakbah discovers incorrect or misleading information, it has the right to take necessary actions, including restricting or terminating the account immediately with or without prior notice, and Hakbah bears no responsibility for the consequences thereof.

4.4 Account Security:

• The Customer is solely responsible for maintaining the confidentiality of their account login credentials (username, password, verification code).
• The Customer is responsible for all activities and transactions conducted through their account.
• The Customer must immediately notify Hakbah of any suspected unauthorized use of their account or any other security breach.
• Hakbah disclaims responsibility for any losses or damages resulting from the Customer’s negligence in maintaining the confidentiality of their data or failure to immediately report any suspected breach.

4.5 Joining Jameyas

• Hakbah announces available Jameyas for joining via the Platform.
• Suitable Jameyas are displayed to each member based on their eligibility and financial suitability assessment.
• When requesting to join a Jameya, the Customer acknowledges their review and agreement to all its details (monthly amount, duration, start date, role schedule, applicable fees), as well as the “Withdrawal and Refund Policy” related to this Jameya.
• Hakbah reserves the right to accept or reject a joining request based on its internal risk management policies and financial solvency and eligibility criteria.
• The Customer may be requested to provide additional documents to verify their financial suitability for a specific role in a particular Jameya.

Fifth: Customer Financial and Operational Obligations

5.1 Regular Monthly Payment:

• The Customer undertakes a full and final commitment to pay the specified monthly amount for the Jameya they joined, on or before the “Due Date” specified for each month throughout the “Jameya Duration.”
• Payment is primarily made through electronic payment methods available within the Application.
• Hakbah may offer an automatic recurring deduction option. The Customer remains responsible for ensuring sufficient balance in their linked bank account before or on the specified deduction date.
• Direct bank transfers are not accepted as a primary payment method unless with exceptional and prior approval from Hakbah.
• Failure to pay any monthly installment by the Due Date (or by the end of the granted Emhal period, if any) shall be considered a material breach of this Agreement, entitling Hakbah to take the actions stipulated in these Terms (such as imposing late payment fees, account restriction, and legal claim via promissory note).

5.2 Emhal Service: An optional service provided by Hakbah to facilitate and accommodate any emergency circumstances of the Customer.

• A member facing an emergency circumstance can request the “Emhal” service through the Application before the Due Date to obtain a grace period for paying the monthly amount.
• Approval of the “Emhal” request and its duration (up to a maximum of 3 weeks) is at Hakbah’s discretion based on the Customer’s record and the Jameya’s circumstances.
• The use of the “Emhal” service incurs specific and fixed administrative fees that are clearly announced.
• Using the “Emhal” service does not relieve the Customer of their original payment obligation; it only postpones it.
• Using the “Emhal” service may affect the Customer’s eligibility for “Savings Rewards” or for joining future Jameyas.

5.3 Late Payments:

• If the monthly amount is not paid by the Due Date (or by the end of the granted Emhal period, if any), the amount is considered overdue.
• Hakbah has the right to impose a “late payment fee,” which is a fixed lump sum (clearly announced in the fee schedule) for each overdue payment.
• This fee is used to cover additional administrative costs for follow-up, collection, management, and ensuring the continuity of the Jameya. Any part exceeding the actual costs will be donated to approved charitable organizations, in accordance with Islamic finance principles.
• Repeated late payments may lead to account restriction, blocking, or termination, in addition to the possibility of enforcing the legal claim via executive bond.

5.4 Receiving Jameya Amount

• A member whose turn it is to receive the Jameya amount has the right to request a “Jameya Transfer” to receive their “Received Amount,” after their specified “Receipt Date.”
• The amount will be transferred to the Customer’s verified “Customer’s Bank Account” registered in the Platform, which is exclusively owned by the Customer, within a maximum of three business days from the date of the correct and complete request (unless there are circumstances beyond Hakbah’s control).
• The Customer must issue a promissory note request from within the Hakbah application and electronically approve it via the “Nafith” platform to issue a “Promissory Note” in favor of Noon Hakbah Company for the specified amount (the full Jameya amount plus one monthly payment as a reserve).
• The Jameya amount cannot be transferred to another beneficiary’s account; the transfer will only be to the Customer’s verified bank account.
• In case the receipt conditions are not met, Hakbah has the right to suspend the transfer of the amount until the conditions are met, or to exclude the Customer from the Jameya according to the terms and conditions of the Refund and Withdrawal Policy.

5.5 Communication and Updates

• The Customer must regularly follow their account, in-app notifications, and communications from Hakbah, whether via SMS, email, or within the Application.
• The Customer is responsible for ensuring the accuracy and timeliness of their contact information.
• Notifications sent through registered channels are considered official and binding.
• Social media accounts are not intended for handling customer requests, complaints, or objections, and are accepted exclusively via email, within the application, or through the unified contact number.

5.6 Commitment to Jameya and Withdrawal

• The Customer acknowledges that their joining the Jameya and agreeing to it constitutes a final contractual commitment.
• Withdrawal from the Jameya is exclusively subject to the conditions, procedures, and financial consequences detailed in the “Withdrawal and Refund Policy.”
• After the Customer receives the Jameya amount, withdrawal is permanently not possible unless all outstanding amounts due from them in the Jameya are paid in full in advance, in accordance with the conditions specified in the “Withdrawal and Refund Policy.”

Sixth: Risk Management and Rights Guarantee

6.1 Risk and Financial Solvency Assessment

• Hakbah conducts credit risk and financial solvency assessments for members periodically.
• Assessment results are used to determine eligibility for Jameyas and may affect the need for additional guarantees.
• Hakbah has the right to reject a customer’s joining a specific Jameya or exclude them from it based on risk assessment by the receipt month.

6.2 Promissory Note (Basic Guarantee Mechanism):

• As a fundamental condition for receiving the Jameya amount, the Customer is obligated to issue an electronic “Promissory Note” from the Hakbah application and approve it via the “Nafith” platform in favor of Noon Hakbah Company.
• The promissory note amount covers the full Jameya receipt amount from the Customer in the Jameya, plus a reserve amount (two monthly payments to cover potential administrative and legal fees).
• In case the Customer defaults on payment after receiving the amount, Hakbah has the right to submit the promissory note for execution to the competent judicial authorities via the “Najiz” platform after fulfilling legal procedures.
• The Customer’s agreement to the promissory note includes their waiver of the need for any additional protest or notification upon execution due to payment default.
• The promissory note is automatically canceled after the Jameya ends and the Customer settles all their obligations within a maximum of ten business days.

Seventh: Withdrawal and Exclusion

All cases of withdrawal requests from a Jameya after joining confirmation, or cases of customer exclusion by Hakbah, are subject to the detailed financial conditions, procedures, and consequences exclusively stipulated in the “Withdrawal and Refund Policy” available on the Platform, which the Customer agrees to as part of this Agreement.

Hakbah reserves the right to restrict, block, or terminate the account of a Customer who violates their contractual obligations related to Jameyas or attempts to circumvent the Withdrawal and Refund Policy.

Eighth: Fees and Expenses

8.1 Fee Structure:

• Hakbah charges fees for the services it provides.
• All applicable fees are clearly and transparently announced to the Customer before committing to the service or Jameya. The updated fees can be viewed on the Platform and vary depending on the Jameya, role, and service.
• Key fees include (but are not limited to): “Service Fees,” “Emhal Fees,” “Urgent Transfer Fees,” “Late Payment Fees,” and other announced administrative fees.

8.2 Non-Refundable Fees

• As a general rule, all fees paid to Hakbah are considered non-refundable, with the exception of partial refunds for the basic “Service Fees” for joining Jameyas in case of withdrawal within the first two hours only, in accordance with the specific conditions in the “Withdrawal and Refund Policy.”
• All other fees for added services (Emhal, urgent transfer, late payment, etc.) are absolutely non-refundable.

8.3 Value Added Tax (VAT)

• All announced fees are subject to Value Added Tax (VAT) at the rate stipulated by law in the Kingdom of Saudi Arabia.

8.4 Fee Changes

• Hakbah has the right to amend the fee structure from time to time, with reasonable advance notice to customers of material changes before they take effect.
• Changes will not affect fees agreed upon for existing Jameyas.

Ninth: Privacy and Data Protection

9.1 Personal Data Protection: Hakbah is committed to protecting the privacy of your personal data. We collect, use, and share your data as detailed in the “Privacy Policy” available on the Platform. Hakbah is committed to protecting this data in accordance with the highest cybersecurity standards and personal data protection regulations applicable in the Kingdom of Saudi Arabia.

9.2 Privacy Policy as Integral Part: The “Privacy Policy” is considered an integral part of these Terms and Conditions, and your agreement to these Terms means your agreement to the practices described in the Privacy Policy. Please read it carefully. Hakbah is committed to notifying the Customer of any material changes to the “Privacy Policy” or “Withdrawal and Refund Policy” with sufficient notice before they take effect, and continued use is considered acceptance of those changes.

Tenth: Customer Rights and Responsibilities

10.1 Customer Rights

• The right to obtain clear and transparent information.
• The right to access their account data and transactions.
• The right to receive the Jameya amount due to them in their specified turn, provided the terms are adhered to.
• The right to inquire and communicate with customer care center.
• The right to submit complaints and feedback.
• The right to request termination of their account in accordance with the Terms (Clause 14.1).

10.2 Customer Responsibilities

• Responsibility for the accuracy and completeness of their information.
• Maintaining the confidentiality and security of their account data.
• Full commitment to paying all monthly installments on time.
• Updating their data immediately upon any change.
• Compliance with these Terms and their supplementary policies.
• Using the Platform and Services in a lawful manner.
• Maintaining the security of their devices and updating software.
• Immediate reporting of any suspicious activity.
• Cooperation with Hakbah in verification procedures.
• Bearing responsibility for any losses resulting from their negligence or violation.

Eleventh: Hakbah Rights and Limitations

11.1 Hakbah Rights

• The right to accept or reject registration or Jameya joining requests.
• The right to amend these Terms and Policies with notice.
• The right to impose restrictions on accounts (restriction, blocking, termination).
• The right to collect and verify customer information.
• The right to take necessary actions against fraud and violations.
• The right to define and amend Jameya types and fees with announcement.
• The right to amend, suspend, or discontinue services for technical, operational, or regulatory reasons.
• Hakbah is committed, after the formation and official commencement of the Jameya, to ensuring its continuity and not canceling it from its side.

11.2 Hakbah’s Limitation of Liability

• Hakbah’s role is to manage, facilitate, and organize Jameyas, and to manage risks, collection, transfer, and litigation.
• Hakbah is not a bank and does not provide loans.
• Services are provided “as is” and “as available” without absolute guarantees of completeness or freedom from errors.
• Hakbah is not responsible for losses resulting from user errors, negligence, force majeure, or unrelated third parties.
• Hakbah’s maximum liability, in case of proven direct error on its part, is limited to correcting the error or compensating direct damage up to a maximum not exceeding the specified service fees from which the damage arose (unless the system stipulates otherwise). Hakbah is committed to exercising due care and diligence to ensure the accuracy of Jameya information.

Twelfth: Dispute Resolution

12.1 Communication and Complaint Channels

• The Customer must first communicate with Hakbah’s customer care center through the following official channels only: unified contact number (920033949), customer care email ([email protected]), communication from within the Hakbah application.
• Social media is not considered an official channel for Hakbah’s customer service, and the Company’s social media accounts do not provide customer service through them.
• Hakbah is committed to responding to complaints within specified periods (response within three business days, subject to extension with notice). Hakbah is committed to providing a reference number for each complaint submitted by the Customer to enable them to track its status, and an expected timeframe for the final response to the complaint.

12.2 Escalation and Mediation

• The Customer has the right to request internal escalation of the complaint if they are not satisfied with the action taken. Complaints are escalated according to Hakbah’s internal policies that ensure review by a higher official, and the Customer will be notified of the response time after escalation.
• The Customer has the right to resort to the competent authorities to escalate the complaint (Customer Protection – SAMA Care at the Saudi Central Bank). SAMA Care can be contacted through their available communication channels.

12.3 Governing Law and Jurisdiction:

• The Agreement is governed by the laws of the Kingdom of Saudi Arabia and the principles of Islamic Sharia.
• The competent courts in the city of Riyadh shall have jurisdiction over judicial disputes.

Thirteenth: Amendments and Notifications

13.1 Terms Amendments:

• Hakbah has the right to amend the Terms from time to time.
• Customers will be informed of material changes at least within the statutory period before they take effect. Changes in fees or Jameya operating methods are considered material changes.
• The updated version will be published on the Platform. Hakbah will provide a record of changes made to the Terms and Conditions so that the Customer can easily review previous versions.
• Continued use of the Services after the amendments take effect constitutes acceptance thereof.

13.2 Notifications:

• Official notifications are made through Platform channels, email, or SMS.
• Sent notifications are considered received and effective.
• The Customer is responsible for updating contact information.

Fourteenth: Agreement and Account Termination

14.1 Termination by Customer:

• The Customer can request to terminate their account at any time.
• Account termination is subject to the settlement of all outstanding financial obligations in accordance with the Terms and Conditions and the “Withdrawal and Refund Policy.”
• After settlement, the account will be closed, and any remaining balance will be transferred to the registered bank account.

14.2 Termination by Hakbah:

• Hakbah has the right to terminate the Customer’s account in justified cases as explained in these Terms.
• The Customer will be notified of the termination decision and its reason (unless prohibited by law).

14.3 Effects of Termination:

• Customer access to the Platform and Services will cease.
• Termination does not relieve either party of obligations prior to the termination date.
• Certain clauses remain in effect after termination (intellectual property, dispute resolution, etc.).

Fifteenth: General Provisions

15.1 Intellectual Property:

• All intellectual property rights of Hakbah or its licensors are legally protected.
• The Customer may not use Hakbah’s intellectual property without prior written permission.

15.2 Force Majeure:

• Neither party shall be liable for delay or failure resulting from circumstances beyond its reasonable control. Hakbah is committed to notifying customers as soon as possible of any force majeure event and the measures it will take to mitigate its effects.

15.3 Assignment of Rights and Obligations:

• The Customer may not assign their rights or obligations without Hakbah’s written consent.
• Hakbah may assign its rights and obligations to its affiliates or successors.

15.4 Severability:

• If any provision becomes invalid, the remaining terms shall remain in effect.

15.5 Entire Agreement:

• These Terms and their supplementary policies constitute the entire agreement between the parties.

15.6 Language:

• The Arabic text is the authoritative version in case of any discrepancy with any translation.

Sixteenth: Contact Information

16.1 To contact Hakbah:

• In-app Help Center: (Available)
• Customer Care Email: [email protected]
• Unified Contact Number: 920033949

16.2 Customer Service Hours:

• Sunday to Thursday
• From 9:30 AM to 4:30 PM
• (Excluding official holidays)

Seventeenth: Acknowledgment and Consent

17.1 By clicking the “Agree” button or continuing the registration process or using any of Hakbah’s services, you acknowledge and confirm the following:

• That you have read these Terms and Conditions in full, in addition to the “Privacy Policy” and “Withdrawal and Refund Policy,” and have understood all their clauses and content without any ambiguity.
• That you give your full, final, and unconditional consent to abide by all provisions contained herein and their future amendments.
• That you meet all eligibility requirements, and that all your information is correct, complete, and accurate.
• That you authorize Hakbah to verify, collect, use, and share your information in accordance with these Terms and the Privacy Policy.
• That you authorize Hakbah to obtain your credit report from SIMAH and share necessary credit information with it.
• That you agree to issue an electronic “Promissory Note” in favor of Hakbah via the “Nafith” platform as a condition for receiving the Jameya amount, and you understand its legal implications.
• That you understand that your use of the Platform and Services is at your own risk within the framework defined in these Terms.